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ITIL is defined as a framework with a set of best practices for delivering efficient IT support services. It enables organizations and individuals to deliver cost-effective IT Service Management, ITSM aligned with business vision, strategy and growth and acts as a single point of contact between service provider and end users.

Intended Audience

Systems Administrators


Solutions Architect

Release Engineers

Cloud Professionals

Software Developers, especially those in a Developer Operations (DevOps) role


Background in either software development or systems administration

Some experience with maintaining operating systems at the command line (shell scripting in Linux environments, cmd or PowerShell in Windows)

Basic knowledge of networking protocols (TCP/IP, HTTP)

Instructor-led Sessions

There will be 90 hours of instructor led Interactive classes and you will also get access to course content and video recordings

Real-life Case Studies

Live project based on any of the selected use cases, involving implementation of the various DevOps tools.


Each class will be followed by practical assignments which will aggregate to minimum 24 hours.

24 x 7 Expert Support

We have 24x7 online support team available to help you with any technical queries you may have during the course.


Towards the end of the course, you will be working on a project. Zippyops certifies you as a ITIL professional based on the project.


All the instructors at zippyops are practitioners from the Industry with minimum 10-12 yrs of experience and minimum of 750 hours of training experiance


Delivery Method

Mode Of training:

This course will be delivered through a mix of:
Instructor-Led Training (ILT)
Hands-on Labs.

90 Hours (weekday or weekends)

Contact us for the next avaliable schedule

Course Curiculam


ITIL - Foundations Introduction
ITIL Foundations - Terminology
ITSM and Services
Processes and Functions
Service Lifecycle

Service Startegy

Service Strategy - Introduction
Service Strategy - Service Packages, SLPs, and Assets
Service Strategy - Service Portfolio Management
Service Strategy - Financial Management for IT
Service Strategy - Business Relationship Managment

Service Design

Service Design - Introduction
Service Design - Supplier Management
Service Design - Service Level Management
Service Design - Service Catalogue Management
Service Design - Availability Management
Service Design - Capacity Management
Service Design - Information Security Management
Service Design - Design Coordination and IT Service Continuity Management

Service Transition    

Service Transition - Introduction
Service Transition - Transition Planning and Support
Service Transition - Change Management
Service Transition - Knowledge Management
Service Transition - Service Asset and Configuration Management
Service Transition - Release and Deployment Management
Service Transition - Review good

Service Operations

Service Operations - Overview
Service Operations - Service Desk Function
Service Operations - Technical, Application, and IT Operations Management Functions
Service Operations - Incident and Problem Management
Service Operations - Event and Access Management
Service Operations - Request Fulfillment

Service Improvement

Continual Service Improvement



No. 209/210, 1st Floor
J.Nagar, Panaiyur Kuppam Road
(Beside MGR Statue)
Chennai -600119 

Phone: +91 7010585768
              +91 8903067727